SmallBizGenius Analysis

Barenecessities, an online retailer specializing in bras, swimwear, and lingerie, receives mixed feedback. While some customers praise their helpful bra fit specialists and extensive selection, many report issues with shipping, returns, and customer service.

Category Breakdown

Scores based on analysis of 204 recent reviews

Customer Service

5.0/10

Customer service experiences are mixed, with many reviewers reporting unhelpful or rude interactions. Some customers praise specific representatives like Kimberly and Justina, while others describe frustrating encounters with automated responses or representatives who are unable to resolve issues. One reviewer stated, "Rude Customer Service and false advertising of sizing."

30 reviews mention this

Shipping & Delivery

4.0/10

Many reviewers report issues with shipping delays, incorrect addresses, and order cancellations without explanation. Some customers paid extra for expedited shipping but did not receive their orders within the promised timeframe. For example, one reviewer said, "I ordered 2 day shipping 6th june still waiting with no order update."

25 reviews mention this

Returns & Refunds

4.5/10

Several reviewers describe difficulties with returns and refunds, including paying for return shipping, not receiving refunds, and items being deemed "not eligible for return" despite not being marked as such. One reviewer noted, "They received my return on June 30 and never sent me a refund."

20 reviews mention this

Bra Fit Specialists

9.0/10

A significant number of reviewers praise the expertise and helpfulness of the bra fit specialists. Customers appreciate their knowledge, patience, and ability to assist with sizing and style selection. For instance, one reviewer said, "The bra fit specialist was superbly helpful and the overwhelming reason for my continuing to purchase bras at barenecessities."

15 reviews mention this

Sizing Issues

4.0/10

Some reviewers report inconsistencies in sizing, with bras fitting differently than expected or being falsely advertised. This leads to frustration and the need for returns or exchanges. As one reviewer stated, "Bras recently purchased were way off in sizing."

12 reviews mention this

Promotional Issues

3.5/10

Several reviewers mention issues with promotional items being canceled or removed from their orders after the order was placed. This creates a sense of deception and frustration. One reviewer said, "They allow you to add and order a promotional item, but only cancel the promotional item after shipping the rest of the order because your order didn’t meet the requirements."

8 reviews mention this

Pros & Cons

What Customers Love

Helpful and knowledgeable bra fit specialists provide personalized assistance Mentioned 15x
"The bra fit specialist was superbly helpful and the overwhelming reason for my continuing to purchase bras at barenecessities."
Wide selection of bras, swimwear, and lingerie, especially for hard-to-find sizes Mentioned 10x
"It is so difficult to find bras at local retailers that fit my shape and size. Necessities has always been my go to since I found them scrolling on Facebook."
Occasional sales and discounts offer good value Mentioned 5x
"I am thrilled to be able to get my bras at a sale price! And, I’m loving the beautiful colors."
Some customers have had positive experiences with customer service representatives who resolved their issues Mentioned 4x
"My experience was great with Kimberly. She resolved an issue that two other workers wasn’t able to."
Shipments arrive on time Mentioned 3x
"Great selection and shipments arrive on time. Trustworthy"

Common Complaints

Frequent shipping delays and order cancellations without clear communication Mentioned 25x
"Ordered in march and still waiting for a portion of that order, that was not on back order, then my 4/1 order hasn’t shipped yet and it’s 4..."
Difficulties with returns and refunds, including paying for return shipping and not receiving refunds Mentioned 20x
"They received my return on June 30 and never sent me a refund."
Inconsistent and unhelpful customer service interactions, including automated responses Mentioned 15x
"I placed an order online and customer service responded with an automated AI response that was irrelevant and dismissive of my concerns."
Sizing inconsistencies and false advertising of sizing Mentioned 12x
"Bras recently purchased were way off in sizing."
Issues with promotional items being canceled or removed from orders Mentioned 8x
"They allow you to add and order a promotional item, but only cancel the promotional item after shipping the rest of the order because your order didn’t meet the requirements."

Common Questions About Barenecessities

Answers derived from customer review patterns

Is Barenecessities legit and trustworthy?

Barenecessities has a Trustpilot rating of 2.4/5, indicating mixed customer experiences. While some customers praise the company's wide selection and helpful bra fit specialists, many others report issues with shipping delays, order cancellations, and difficulties with returns and refunds. The inconsistent customer service and potential for order complications may make Barenecessities a risky choice for some, while others may find the specialized sizing and fit advice worth the risk. Ultimately, individual experiences appear to vary significantly.

Based on 45 reviews

Does Barenecessities have good customer service?

Customer service is a significant point of contention in Barenecessities reviews. While some customers praise specific representatives for their knowledge and helpfulness, a larger number report negative experiences, including unhelpful or rude interactions, automated responses, and difficulty resolving issues. Some reviewers mention long wait times and a lack of follow-up, while others describe representatives who are unable to address their concerns effectively. This inconsistency suggests that customer service quality may vary depending on the representative and the nature of the issue.

Based on 30 reviews

Is Barenecessities worth it for small business?

For small businesses, the inconsistent service and potential for order complications may make Barenecessities a risky choice. While the wide selection of bras and the expertise of the bra fit specialists could be valuable assets, the frequent shipping delays, difficulties with returns and refunds, and negative customer service experiences could outweigh the benefits. Small businesses that prioritize reliable order fulfillment and consistent customer service may want to consider alternative suppliers.

Based on 25 reviews

What is Barenecessities' return policy like?

Based on the reviews, Barenecessities' return policy appears to be a source of frustration for many customers. Some reviewers report having to pay for return shipping, while others claim that items were deemed "not eligible for return" despite not being marked as such on the product page. Several customers also mention difficulties receiving refunds, with some claiming that they never received their money back despite returning the items. These issues suggest that the return policy may not be as straightforward or customer-friendly as expected.

Based on 20 reviews

Why are there so many shipping issues with Barenecessities?

Several reviewers report shipping delays, incorrect addresses, and order cancellations without explanation. Some customers paid extra for expedited shipping but did not receive their orders within the promised timeframe. Some reviewers indicate that items are shipped from different warehouses, resulting in multiple shipping fees for returns. These issues suggest potential problems with Barenecessities' logistics and order fulfillment processes.

Based on 15 reviews

Ready to Try Barenecessities?

Save on your first purchase with 8 verified coupon codes.

View Coupons

Looking for Something Different?

Compare Barenecessities against 522 similar lifestyle & perks options.

View Alternatives